OUR TERMS & CONDITIONS
Below we have outlined our terms and conditions and also highlighted other points that you may want to be aware of. If there is anything else you need to find out more about please don't hesitate to get in touch!
Cancellation Policy
We reserve the right to cancel a tour should the guide be taken ill or should circumstances arise that make the operation of a tour impossible.
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If we cancel a tour we will offer you the choice of either switching to another date or tour or of receiving a full refund of any money you have paid to us.
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Full payment is due in advance of the tour start date.
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Payment must be made in Pounds Sterling via direct bank transfer or Wix pay which incurs up to a 3% administration fee.
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More than 14 days: 100% refunded (minus any admin charges incurred)
8-14 days: 50% refunded (minus any admin charges incurred)
4-7 days: 25% refunded (minus any admin charges incurred)
Less than 4 days: No refund
Public Liability Insurance
We carry full public liability insurance. In addition Andrew is covered by the Public liability insurance of The Guild of Guide Lecturers and The Association of Professional Tourist Guides.
Weather Conditions
Our tours take place irrespective of weather conditions. We go rain, shine and especially thick, thick, fog and snow. Please ensure that every member of your party is aware of this and ask them to dress according to the weather forecast. Bad weather does not constitute a valid reason for your cancelling a tour.